Top 5 Free and Open Source Auto Dialer Software Review 2021
What is Open Source Auto Dialer Software ?
An open source auto dialer software is a technology that used for dialling contact number automatically and fastly. Autodialer software is an application that dials contact number automatically from given list and plays uploaded prerecorded voice message if receiver shows interest to take further information its press specific key, autodialer transfer call to live agent.
Open Source auto dialer software mostly used for advertisement, reminder, emergency alert etc. This technology is growing day by day, new features are adding day by day. It makes communication more easy and fast. Autodialer applications are available in a market.
Some autodialer is very expensive, low budget companies cannot afford this expensive software. I tried to search auto dialer software that is professional and free of cost. After a deep research, I found some top 5 free open source autodialer software. Let’s look these free software.
List of Open Source Auto Dialer Softwares:
|VICIDIAL|| ||Download Vicidial|
|ICTDialer|| ||Download ICTdialer|
|Newfies Dialer|| ||Download Newfies|
|GOautodial|| ||Download GOautodial|
|OSDial|| ||Download OSDial|
VICIDIAL – Free & Open source
Vicidial is a free and open source auto dialer software solution. It is based on Asterisk communication platform. It provides comprehensive support for the inbound and outbound contact centre.
It also provides the inbound email support too. It provides the Web-based agent and administrative interfaces. It is supported VoIP(voice over internet protocol) and PSTN line as a trunk. Let see some most attractive features of Vicidial.
Features Of Vicidial
Inbound, Outbound, and Blended call handling and Inbound Email handling
Outbound agent-controlled, broadcast and predictive dialer open source features
Web-based agent and administrative interfaces
Ability to have agents operate remotely
Integrated call recording
Three-Way calling within the agent application
Scheduled Callbacks: Agent-Only and Anyone
Web-configurable IVR and Voicemail boxes
Scalable to hundreds of seats
Ability to use standard Telco lines and VOIP trunks
Open-Source AGPLv2 licensed, with no software licensing cost
ICTDialer – Free & Open source
On the second number of my top 5 list is ICTDialer. ICTDialer is another free auto dialer software. It is open source and unified communication software solution.By using this dialer you can broadcast voice, SMS, and fax from one platform. Due to its unified solution,
I give him number 2 on my list. It has the ability to blast thousand of call at a time. It also supported VoIP and PSTN lines for broadcasting or other words we say those trunks. It is based on FreeSWITCH communication platform.
Features of ICTDialer
It provides the support of multiple campaigns.
It is the scalable solution.
It used a well known Drupal framework.
It provides the support of customization.
It provides the comprehensive IVR designer(drag and drop) application.
It provides SMPP support for SMS broadcasting.
It provides T.38 and G.711 support for faxing.
It provides TTS(text to speech ) support.
It also provides call recording option.
Newfies Dialer – Free and Commercial
Newfies dialer is a multi-tenant and flexible high capacity application. By using this software you can broadcast voice and SMS. This software based on FreeSWITCH communication platform. It is a high-speed Voice and SMS messaging broadcasting solution.
It is available in free, on-premises and rented based. This Free auto dialer software has some limited features as compared to the commercial solution same case with Newfies dialer.
Features of Newfies-Dialer
It provides the support of press 1 dialer.
It provides the IVR support.
It provides the support reporting, download report through CSV file.
It provides the support of Automatic Machine Detection(AMD).
It provides the support of multi-user.
It provides the web interface facility.
It also provides the support of DNC(do not call) list.
It also provides the support of conference calls.
GOautodial – Free & Open source
GOautodial is another free and open source autodialer solution. It is purely web-based call centre software solution. It is installed on CentOS server. It provides the support of both inbound and outbound broadcasting.
It is made with combination different open source applications like MySQL database, PHP language, and Asterisk communication framework etc. It supported VoIP and PSTN lines as a gateway. It provides the facility to conduct a survey.
Features of GOautodial
Outbound predictive and automatic dialling
Inbound IVR and ACD
Integrated call recording
Scalable to hundreds of seats
VoIP trunks and standard Telco lines
Support for Sangoma and Digium cards
Open-Source GPLv2 licensed, with no software licensing cost
OSDial – Free & Open source
OSDial is an open source predictive auto-dialer call centre software solution. It is based on Asterisk communication framework. It is supported CentOS server for installation. By using OSDial you can run outbound and inbound campaign.
It is scalable solution allow you increase a couple of agents to several hundred agents.
Features of OSDial
It is supported DNC.
It provides the support of IVR.
It supported TTS.
It shows call history and comments on agent screen.
It is scalable predictive dialer.
It provides user-friendly Graphical User Interface.
Advantages of Auto Dialer Software
There is telephone guidance as a means of attracting customers with advertisements and products.
You can use a lot of operators at call centers, etc. to introduce new products to people who have purchased products in the past.
Recently, an auto call call center system in which a machine dials and sends a voice message, rather than a person calling directly, has become popular.
Reduce labor costs
If you hire an operator at the call center and make a call one by one, you will incur labor costs.
In addition, there should be no difference in the contents of guidance, so there is a need to train operators.
If you spend so much labor costs, you will be in the red if you don’t have much profit.
In reality, however, telephone guidance is not very profitable.
By using the auto call system or auto dialer software, labor costs can be reduced.
Also, since the same message is sent, there is no difference in the contents of the guidance.
A lot of phone calls
When a person calls, you need to talk to the person who picked up the call.
Some people find it difficult to hang up their phone.
In the case of voice messages, you don’t have to worry about the person who is not a real person.
The recipient hangs up as soon as he thinks it is unnecessary.
This will reduce the time per call and increase the number of calls you make. As a result, it is possible to send to many customers.
Many people who have received a sales call feel that they are “selling the product” and are wary.
Many people do not have much explanation in their minds because they are responding to the phone while always waiting for the timing to decline.
In that respect, if it is a voice message, only interested people will continue to listen to the message.
Because the contents are heard properly, the response rate is also high.
In this way, the auto call system has various advantages.
Use Auto Call as a call center system when you want to reduce costs or provide efficient phone guidance.