Call Center Management – Occupancy, the Call Center Killer
In the call centre management series today we’re going to talk about occupancy so occupancy is also known as utilization I think the terms are interchangeable as a measure of …
Read MoreTag: call centre
How To Add a New Asterisk Project and Generating Reports
How To Add a New Asterisk Project Creating a new project We go to the “Settings” and press “View Settings” “Settings” window will appear. First we add a new project …
Read More